Governance · Risk · Transformation
Service line 02 / 02 · IT GRC
Technology risk is business risk.
IT GRC Services help boards, executive leadership and technology leaders govern, manage and secure technology so that it supports business objectives, manages risk, meets compliance obligations and enables sustainable digital transformation — evidenced against the standards regulators and auditors already use.
Why this line exists
The board stopped being able to delegate this.
As organizations become increasingly digital, technology stops being a function and becomes the medium the business runs in. Regulatory scrutiny, cyber threats, cloud adoption, data protection requirements and operational resilience expectations now land on the board — and none of them can be answered with a purchase order.
What they can be answered with is a structured, standards-based approach: six disciplines governed as one system, producing the same evidence whether the question comes from an auditor, a regulator, an insurer or a customer's procurement team.
- 01
Strategic IT governance and oversight
Decision rights, portfolio direction and board-level visibility.
- 02
Reliable and efficient service management
Services that behave predictably and can be measured.
- 03
Information security and cyber risk
Controls selected by risk, not by vendor roadmap.
- 04
Business continuity and technology resilience
Essential services that survive disruption and recover.
- 05
Privacy, cloud security and data protection
Personal data accounted for wherever it actually sits.
- 06
Enterprise architecture and digital alignment
Strategy, technology and execution describing the same future.
One governance system · 6 disciplines · one set of records
What it enables
Five things a board can act on.
Govern technology with confidence and clarity
Manage IT and cyber risks proactively
Ensure compliance with regulatory and contractual obligations
Improve service reliability and resilience
Enable secure and sustainable digital transformation
The standards behind the line
19 standards. Evidence auditors already read.
Nineteen published standards and frameworks sit behind nine practices, so the work produces evidence an auditor, a regulator or a customer's procurement team already knows how to read.
- ISO/IEC 38500Governance of IT for the organization
- COBIT 2019Governance and management of enterprise IT
- ISO/IEC 20000IT service management systems
- ITIL® v4IT service management practices
- ISO/IEC 27001Information security management systems
- CIS ControlsPrioritized defensive security controls
- ISO/IEC 27032Cybersecurity guidelines
- NIST CSF 2.0Cybersecurity risk management framework
- ISO 22301Business continuity management systems
- DRII PPFBusiness continuity professional practices
- ISO/IEC 29100Privacy framework
- ISO/IEC 27701Privacy information management
- ISO/IEC 27017Cloud service information security
- CSA GuidanceCloud security best practice
- ISO/IEC 42010Architecture description
- TOGAF® 10Enterprise architecture method
- ISO/IEC 22989AI concepts and terminology
- ISO/IEC 42001AI management systems
- NIST AI RMFAI risk management framework
The portfolio
Nine practices, from the boardroom to the build pipeline.
Each practice is anchored to its own standards and can be engaged on its own — but they interlock, so an asset inventory built for security serves privacy, and a resilience test serves the regulator. Open any practice to see what the work covers and what it changes.
Consulting service description
Establish effective IT governance frameworks ensuring technology investments deliver value, manage risk and support strategic objectives — strengthening board oversight, executive accountability and IT performance management.
Core consulting services
- IT governance frameworks and operating models
- Board-level IT oversight and decision-rights design
- IT strategy and portfolio governance
- COBIT-based governance maturity assessments
- Performance, risk and value realisation metrics
Business benefits
- Improved executive and board-level decision-making
- Reduced technology and compliance risk
- Better alignment between IT and business strategy
- Increased return on IT investments
Consulting service description
Design and operate high-performing IT service management systems delivering reliable, customer-focused services, integrating ITIL v4 practices with ISO/IEC 20000 requirements for consistency and auditability.
Core consulting services
- ITSM strategy and service operating model design
- ITIL v4 practice implementation
- Incident, problem, change and request management
- Service catalogue and service level management
- ISO/IEC 20000 certification readiness
Business benefits
- Improved service reliability and reduced downtime
- Higher customer and user satisfaction
- Standardized and measurable IT operations
- Lower operational costs through efficiency
Consulting service description
Establish information security management systems (ISMS) that protect information assets and support regulatory and contractual obligations.
Core consulting services
- Information security risk assessments
- ISMS design and implementation
- Control selection and implementation using CIS Critical Security Controls
- Security policies, standards and procedures
- ISO/IEC 27001 certification readiness
Business benefits
- Reduced risk of data breaches and security incidents
- Improved compliance with regulatory requirements
- Increased customer and partner trust
- Clear security governance and accountability
Consulting service description
Design and mature cybersecurity programs that address evolving cyber threats and improve organizational resilience across all six NIST Functions — Govern, Identify, Protect, Detect, Respond and Recover.
Core consulting services
- Cybersecurity risk and maturity assessments
- NIST CSF 2.0 implementation and gap remediation
- Cyber governance and operating models
- Incident response and cyber resilience planning
- Continuous monitoring and improvement
Business benefits
- Reduced likelihood and impact of cyber incidents
- Improved detection, response and recovery
- Stronger cyber risk governance
- Increased confidence from regulators and stakeholders
Consulting service description
Build resilient IT and business operations that can withstand and recover from technology and operational disruptions.
Core consulting services
- Business impact analysis (BIA)
- IT disaster recovery and continuity planning
- Crisis and incident management frameworks
- ISO 22301 readiness and testing
- Resilience exercises and simulations
Business benefits
- Reduced downtime and service disruption
- Faster recovery from incidents
- Improved operational resilience
- Enhanced regulatory and stakeholder confidence
Consulting service description
Embed privacy by design and by default into information systems and business processes, so personal data is accounted for wherever it actually sits rather than wherever the policy says it should.
Core consulting services
- Privacy governance and accountability frameworks
- Data mapping and privacy risk assessments
- Privacy impact assessments (PIAs)
- Privacy policies, procedures and training
- ISO/IEC 27701 extension readiness
Business benefits
- Reduced risk of privacy breaches and penalties
- Improved customer trust and transparency
- Clear accountability for personal data
- Stronger regulatory compliance
Consulting service description
Secure cloud environments by implementing cloud-specific security controls and governance frameworks, starting with the shared responsibility boundary most organizations have never formally drawn.
Core consulting services
- Cloud risk and security assessments
- Shared responsibility model alignment
- Cloud security architecture and controls
- Policy and procedure development
- Compliance and assurance support
Business benefits
- Reduced cloud-related security risks
- Improved visibility and control over cloud services
- Stronger compliance with regulatory expectations
- Increased confidence in cloud adoption
Consulting service description
Design and govern enterprise architectures that align business strategy, technology and execution — so the roadmap, the budget and the estate describe the same future.
Core consulting services
- Business, application, data and technology architecture
- Target-state architecture and roadmaps
- Architecture governance and standards
- Digital transformation enablement
- Architecture maturity assessments
Business benefits
- Reduced technology complexity and duplication
- Faster execution of digital initiatives
- Improved scalability and future readiness
- Stronger alignment between IT and business strategy
Consulting service description
Govern and manage artificial intelligence systems responsibly by establishing AI governance, risk management and control frameworks that ensure AI is ethical, transparent, secure and aligned with business objectives. Services address the full AI lifecycle — design, development, deployment, operation and monitoring — while meeting emerging regulatory and societal expectations.
Core consulting services
- AI governance frameworks and operating models
- AI risk and impact assessments
- AI system classification and lifecycle management
- Policies for ethical, responsible and trustworthy AI
- Model accountability, transparency and explainability controls
- AI risk controls aligned to the NIST AI Risk Management Framework
- ISO/IEC 42001 AI management system design and readiness
- Alignment with ISO/IEC 22989 AI concepts and terminology
Business benefits
- Reduced legal, ethical and reputational risks related to AI
- Increased trust in AI-driven decisions and outcomes
- Regulatory readiness for emerging AI laws and standards
- Clear accountability and oversight for AI systems
- Sustainable and responsible AI innovation
Where this lands in Canada
Ontario stopped asking nicely.
Until recently, technology governance in the Canadian public sector was a matter of good practice. Regulation 51/26 changed that for prescribed entities: a cybersecurity program, named senior accountability, recurring maturity assessments, submitted results and a hard 72-hour incident clock — all of it evidenced, none of it satisfied by a product.
That is an IT GRC problem wearing a cybersecurity label, and it is the clearest signal yet of where Canadian technology obligation is heading. The practices on this page are how organizations answer it.
Ontario Regulation 51/26
The executive briefing: what the Regulation requires, how the NIST Cybersecurity Framework 2.0 maps to every obligation, and the five-stage adoption program behind it.
Read the briefingWhy this practice
Three reasons the work survives scrutiny.
- 01
Standards-driven expertise
Advisory work grounded in globally recognized ISO standards and international frameworks, producing credible, consistent and audit-ready outcomes.
- 02
Board-level perspective
Deep experience translating complex technology, security, privacy and resilience issues into clear strategic decisions for boards and executive leadership.
- 03
Practical and impact-focused
Designed for real-world implementation, measured against institutional resilience and long-term value creation rather than documentation volume.
Start here
Begin with a technology risk and governance review.
A scoped assessment of where your IT governance, security, privacy, resilience and architecture arrangements stand against the standards they will be measured by — with the gaps named in priority order and the evidence set a board, an auditor or a regulator will ask for.
The other service line · 01 / 02
Business GRC Services
Nine further practices governing the enterprise: corporate governance, enterprise risk, compliance, audit, anti-bribery, whistleblowing, fraud, project governance and sustainability.
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